Order Info

PRODUCTS AND ORDERS

Products & Images
We try to ensure the images on our site represent each product clearly and true-to-life, we also endeavour to offer full descriptions of each item. Please note that there can be some variation in colour and scale on different computer and mobile screens, there also may be slight variations in design in handmade products. If you have any questions about a product before purchasing we are always happy to help.

Payments
Your payment will be processed through securely through using Shopify's online payment system. You do not need a Stripe or Paypal account to place an order with us.


DELIVERY

How much will postage cost?
We have a tiered pricing system for postage depending on what your order. If a tracked service has been used, a reference number will be sent to you once your order has been dispatched.

UK Postage
Cards and Gift Vouchers - free postage
Small Items (anything that fits within Royal Mail's Large Letter restrictions) - £2.50
Everything else - £3.95

Europe (tracked)
Cards and Gift Vouchers - £1.50
Small Items - £9.90
Large Parcels - £12.90 - £14.90

Rest of World
Cards and Gift Vouchers - £2.50
Small Items - £12.50
Large Parcels - £18.50 - £25.50

For orders outside of the UK please use the prices above as a guide, the actual price may vary once we have an accurate weight. We will refund the difference for any over charges of 50p or more and reserve the right to re-quote if the actual postage costs exceed the amount paid by you when ordering. 

How long will it take to receive my order?
We post all orders out within 1-5 days. Please add 2-3 working days to this for UK postage and 5-10 working days for delivery to Europe. If you need your order sooner please get in touch and we'll try our best to speed it up.


RETURNS

Do you accept returns?
We hope you like your goods but sometimes things don't work out. You can return any unused item within 14 days of receiving your order for a refund or exchange. Please note that we can only refund the cost of the items and return postage will be the buyer's responsibility. Contact us for our return address and we'll send you more details. Unfortunately we can not accept returns on skincare, cosmetics, magazines and earrings.